At the Heart & Flame Co. all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Heart & Flame Co. within 7 days of delivery. The buyer is responsible for shipping cost on all return items. In the event the package is damaged during shipping, please contact us at so we help you.